Why don’t solutions to business problems stick? Why does it feel businesses operate on a treadmill when it comes to solving problems?

These questions keep coming up in conversations with many executives, business owners and project managers.

Interestingly, these questions have been discussed over the many years - constantly and rightfully so given the old line that change is a constant. But more seriously, solving problems and implementing change swiftly and sustainably is critical for businesses intending to grow, succeed and thrive in the current climate. So what do we miss when it comes to solving problems and changing? What is the missing ingredient in the recipe for successful change?

We discuss this topic with Indi Ray, a senior manager at nbn responsible for customer-led transformation. Indi is a certified Lean Six Sigma Master Black Belt in Operational Excellence, Lean Coach and Change Manager. Over the past 16 years', Indi has been mobilising, leading and managing organisational transformation programs to optimise systems and processes to deliver efficiencies and improved user and customer experiences. Indi has led Business maturity programs that drive E2E value stream improvement across many industries such as oil & gas, defence, utilities, telco and retail.

The Competitive Contractor Podcast is brought to you by Shivendra & Co (www.shivendra.com)