Welcome to the 6th episode of our weekly podcast here at Miracle Chrysler Dodge Jeep Ram! In this episode, we talk with Joe Smith in Commercial & Retail Sales at CDJR, where we discuss the Ram 1500.

Topics Discussed:

Joe’s backstory and how he got in the car businessJoe’s Role in the DealershipTop questions that people ask about the Ram 1500What differentiates the Ram 1500’s ride from it’s competitorsRam 1500 Gas MileageRam 1500 Interior TechnologyRam 1500 Safety TechnologyWhat differentiates Miracle CDJR and Miracle Auto Group from it’s competitorsWhat Joe likes to do on his time off

Transcript

Opening

John Haggard: 00:02 Welcome to the Miracle Chrysler Dodge Jeep Ram podcast, where each week you’ll be able to learn the best ways to learn, purchase, or lease, maintain and accessorize, and really just how to sell your vehicle for the highest resale value possible, when you’re ready to do so. I’m your host John Haggard and throughout each month right here we will have different team members join us from Miracle to bring you tips you can use. And by the way, we also post a transcript of each podcast. You can easily refer to it for information. If you want to go back and look without having to listen to the entire podcast, you can go right there and get the information that you were just listening to.

John Haggard: 00:38 On this podcast, we’re talking with Joe Smith, he’s in commercial and retail sales at Miracle Chrysler Dodge Jeep Ram. Our topic today is the Ram 1500 and really what makes the Ram 1500 so different compared to all of the competitors. Hey Joe, welcome to the podcast.

Joe Smith: 00:55 Hey John. Thank you. It’s a pleasure.

How Did You Get Started in the Car Business

John Haggard: 00:56 Well, glad to have you. And you know, we always like to know before somebody talks about what they’re doing. How did you get started in the car business? Did you grow up from age six washing cars and stuff or how did you get in?

Joe Smith: 01:07 Oh, well it’s kind of a funny story. I’m actually prior military and when I was coming back from a tour over in Japan, my dad recently moved around here in this area. I bought my first vehicle from here, kind of enjoyed the experience. And then few years later when I moved back here, while I was going to school, I saw that the dealership had an opening. Again, I enjoyed the experience here, so I figured I’d apply and at least try and see how I fit into the automotive industry here.

John Haggard: 01:32 Hey, by the way, thank you for your service.

Joe Smith: 01:34 Thank you. I appreciate that.

John Haggard: 01:35 What did you do when you were in the military?

Joe Smith: 01:37 I was a structural civil engineer for the Air Force.

What is Your Role in the Dealership

John Haggard: 01:41 Gotcha. Gotcha. All right. And so tell us what your exact role is at the dealership. When we hear a commercial and retail sales that that seems to sort of explain itself, but is there anything else you do?

Joe Smith: 01:53 I do a little bit of everything here, so yes, you’re right. I do the commercial sales as well as retail. I also help do dealer trades for other salesman if we don’t have the exact vehicle here that the customers want ,and I have the ability to find them one and get it here in a timely manner to make sure they are fully satisfied. And I also help out with the backup finance department here as well.

What are the Top Three or Four Questions they You Get From Customers about the Ram 1500

John Haggard: 02:12 Okay, got it. What would you say today, Joe, are the top three or four questions that you get from people when they’re saying, “