Show Notes:

Now that there's an official L&D person, expect a lot of requests coming your way. This episode is about managing business expectations and your capacity. L&D is the the #1 thing people talk about in engagement surveys, that the development opportunities are what engage them. Now that there's someone 'official', people are going to try and shift anything remotely L&D related onto you. This isn't a realistic approach. For them or you.

If you're spending your days delivering the same product training sessions to new starters and having 1:1 mentoring sessions with every employee, you will not have time to do anything strategic. You'll have fun, but you won't get that "thank goodness you're here" result.

Tune in for a coffee metaphor to explain the 70:20:10 model, why emergency evacuation tools prove training is shiny but not the default solution and how to reduce the number of times you need to say no. You're here to teach them to fish, not make batches of tuna sandwiches.

00:45 The Realities of L&D: Beyond the New Year's Resolution

03:36 Order taking sucks – and sometimes we have to do it

11:26 The impact of working on the wrong things

16:35 Your caffeinated guide to the 70-20-10 Model

19:49 The Shiny Appeal of Training

21:30 Managing Expectations and the Reality of Training

25:11 What people expect of L&D vs What we can really do

30:27 Navigating No as a human with finite capabilities

35:39 Wrapping Up and Looking Ahead