In this episode of the Mobility Lines Podcast, we talk with Janae Futrell, NCMM’s OC/OC systems consultant and owner of Civic Sphere. We talk about Janae's work developing a raft of new resources regarding one-call/one-click systems. We touch on key elements of successful OC/OC systems including education, ways to surmount tricky issues, and the potential for these systems to improve access for riders with barriers to their mobility. The OC/OC resource center is located here, on NCMM's website.