In this Episode we explore the change ecosystem in your organisation. These are the functions and areas in your organisation which contribute to your organisations ability to change and change success. We 'fill out' the change diamond to be multi-dimensional.

We begin by setting the scene - why is the change ecosystem in your organisation important?

2:04 Expanding on the Diamond of Change effectiveness

4:03 How central to this ecosystem is an organisation's culture.

6:55 Strategy - Critical for forward thinking and identifying opportunities.

7:30 Governance - decision making, and risk/opportunity trade off's. Robust governance provides visibility of the work being undertaken across your organisation. 

9:24 Customer Experience - customer research and journey mapping. For both customers and staff.  This assists design change with the appropriate foundations in customer needs.

10:14 Communications - external. If customer communications isn't working, then any customer changes will be challenging to implement.

11:40 (yes this was recorded later to take sure that I covered Internal communications enough!).Communications (internal) - how engaging your internal communications are will either help or hinder any internal change rollout.

13.18  Learning (training) - Building capability profiles for roles can assist in then identifying gaps when change takes place.

14.50 People engagement - It is critical to have engaged staff. Poor engagement indicators should be addressed.

16.00 The Program environment and discipline. Which has been covered in previous episodes.

Resources

The Change Ecosystem