Inside Job: Making CX Work

Episode 6: The Core Components of Digital Experience in 2021


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What type of experiences are adding value, driving engagement and helping marketers learn more about their customers?

In our current environment, engaging experiences are key for building first-party data. In this episode, we talk to Pete Stein and Jen Gray on the key trends within digital experience and e-commerce, key examples, and where to start.

Other topics covered:

• How brands are using social commerce
• Machine learning and AI in action in various industries
• AR for e-commerce: Are we there yet?
• How to design experiences to get zero-party data

...more
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Inside Job: Making CX WorkBy Merkle

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