Mark Wortman of Shoreline Funerals blends his natural affinity for good interpersonal relationships with a rare sensitivity and understanding about death and loss.

His experience, blended with a lively spark and easy demeanour, generates a freshness to his perspective about the world of funerals - what happens, what to be watchful of, what to celebrate.

His background in psychology also equips Mark with useful tools to manage charged emotional situations. He recounts, with compassion and the occasional mirthful shrug, some of the hidden things that only someone like him could be aware of, the behind the scenes shenanigans that happen when a loved one dies. Family members acting out, contested wills, private undercover security. You know, the standard stuff.

Enjoy!