"Real stories, one underused tool you should start using today, and a Quick Keys on words that can make or break your credibility."

The headset changes you. Sometimes for the better, sometimes not. In this episode, you’ll hear real dispatchers share how the job has shaped them... good and bad... through listener submissions and answers from the 911 community on Reddit.

I also share a quick rant about training classes and why we spend so much time introducing ourselves instead of getting to the material.

Finally, I introduce Quick Keys, a new recurring segment with focused, actionable dispatcher training. In this first Quick Keys, we talk about two slang terms that need to disappear from our vocabulary and why replacing them with neutral, professional language matters in court, in open records, and in our credibility.