In this episode I speak with Monday.com's Tom Ronen, who runs their Customer Success team. 
Having come from a fascinating background in the Israeli Navy, Tom has overseen huge change at Monday, which is now one of the world's leading project management tools.
Listen as Tom explains how Monday.com had to shift their attitudes, processes and strategy as they developed a more High-touch, hight-value client base.
Enjoy!

In this episode I speak with Monday.com's Tom Ronen, who runs their Customer Success team. Having come from a fascinating background in the Israeli Navy, Tom has overseen huge change at Monday, which is now one of the world's leading project management tools. Listen as Tom explains how Monday.com had to shift their attitudes, processes and strategy as they developed a more High-touch, hight-value client base. Enjoy!

In this episode I speak with Monday.com's Tom Ronen, who runs their Customer Success team.&nbsp;
Having come from a fascinating background in the Israeli Navy, Tom has overseen huge change at Monday, which is now one of the world's leading project management tools.
Listen as Tom explains how Monday.com had to shift their attitudes, processes and strategy as they developed a more High-touch, hight-value client base.
Enjoy!

Episode 6: Tom Ronen, Head of Customer Success at Monday.

Welcome to Churn Hacking; a Customer Success Podcast series, hosted by Daniel Nathan, Head of Customer Success at Powtoon, a visual communications platform. In this series we'll be speaking to Customer Success &amp; Support leaders and inspirational speakers to understand their views and learn how they rose to prominent leadership positions in their careers. In these interviews we'll be discussing how they led Customer Success &amp; Customer Support organisations, their views on the industry, and sharing some best practises that hopefully you can take away and implement in your roles to help your team run more efficiently &amp; effectively. Welcome to Churn Hacking.

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Welcome to Churn Hacking; a Customer Success Podcast series, hosted by Daniel Nathan, Head of Customer Success at Powtoon, a visual communications platform. In this series we'll be speaking to Customer Success & Support leaders and inspirational speakers to understand their views and learn how they rose to prominent leadership positions in their careers. In these interviews we'll be discussing how they led Customer Success & Customer Support organisations, their views on the industry, and sharing some best practises that hopefully you can take away and implement in your roles to help your team run more efficiently & effectively. Welcome to Churn Hacking.

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Episode 6: Tom Ronen, Head of Customer Success at Monday.

Episode 6: Tom Ronen, Head of Customer Success at Monday.