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Episode 6: Voice Biometrics and the Call Center
In this episode of the TransUnion Fraudcast, call center expert Lance Hood joins Jason to discuss the benefits and vulnerabilities (including AI) of voice biometrics, and its optimal role within a multilayered authentication strategy.
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By TransUnionIn this episode of the TransUnion Fraudcast, call center expert Lance Hood joins Jason to discuss the benefits and vulnerabilities (including AI) of voice biometrics, and its optimal role within a multilayered authentication strategy.