In Episode 60, Stuart McCullough invites Workplace Relations Advisor Yunbin Lin to discuss one of the challenges for those who work in People in Culture, that is how to respond to correspondences from representatives. In particular, how to respond to letters and emails that are hostile in nature.

They discuss that writing a letter in response is more than a task - it's a skill. Asserting that when done well, it can assist in the management of difficult workplace issues.

Watch Episode 60 here - https://tinyurl.com/vhia-episode60

Discussion starts at the 1.40 time mark.