This week's guest is Steve Sloboda. Steve is a long-time leader in the Insurance industry, working at Progressive, Farmers Insurance, and now as the director of learning and performance at Aetna. Listen to learn about training soft skills and the future of customer service. Steve teaches us the concept of “cross-walking,” learning two sides of a business and walking back and forth between them, to truly understand the connections and position of the business.

 

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