We discuss the five languages of apology, their relationship to the five love languages, tips for a healthy relationship, expressing apology, as well as the power of apology in conflict resolution.

Dr. Jennifer Thomas is a bestselling author, TEDx speaker, leadership consultant, and psychologist who helps people know what to say in any situation, including one of the most complicated situations of them all: when giving an apology.

She has co-authored the book, “When Sorry Isn’t Enough” with Gary Chapman, author of the bestselling book and the world-famous concept of the “5 Love Languages” in which they present relationship-changing research for understanding love, the power of language, forgiveness, the impact of a good apology, and the art of giving an apology in the right “language” in order to be recognized by the person on the receiving end.