In Episode 66, Erin sits down with Josh Zolin—CEO of Windy City Equipment, author, podcaster, and former technician turned modern blue-collar leader—for an unfiltered conversation on what it really takes to build a thriving team in today’s service-driven world.

Together, they unpack what it means to modernize field service operations without losing the heart of your business: your people. From tech adoption and operational transparency to culture-building and leadership values, Josh shares actionable insights on using data the right way, driving meaningful change, and leading with purpose.

Get ready for straight talk on retention, ownership, “camp syndrome,” and why truth isn’t just a concept, it’s a blueprint.