Do as I say, not as I do.

It’s never been an effective policy, and it never will be. That the command-and-control leadership style held reign so long in the financial services industry is surprising, but one thing is crystal clear now: it’s officially worn out its welcome.

Michelle Peterson, Chief Member Experience Officer at A+ Federal Credit Union joins me this week on CRMNEXT’s Banking on Experience to lend her expert insight on the subject.

Topics we covered include:

• How Michelle got started in the CU Industry
• Defining command-and-control leadership
• Why she’s passionate about this topic
• The importance of culture, and why A+ is the place for Michelle
• Command-and-control vs. our expert’s leadership style
• Adoption of more agile leadership
• Region-to-region CUs: cultural differences and similarities
• If you currently practice command-and-control leadership: first steps to change

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