“I always start with culture”

As customer demands rise exponentially, how can business leaders create an environment that fosters and enables innovation throughout the organisation?

In this episode of ‘From Incremental to Exponential’, Capita’s Chief Growth Officer Ismail Amla and entrepreneur and academic Vivek Wadhwa are joined by Andrew Bester, former CEO at the Co-operative Bank.

Andrew discusses his experiences of managing large-scale transformation at leading retail banks, reveals how a customer-first approach is crucial in galvanising the whole organisation and how creating the right culture can both enable innovation and create a spirit of excellence.

20 mins