Book review #1: Crucial conversations

“Crucial conversations” is a business self-help book written by the four co-founders of VitalSmarts: Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.

The book is about defining what a crucial conversation is and the power of dialogue to transform relationships.

A conversation turns crucial when signs show that people do not feel safe anymore and your own style of communication is under stress.

Fear drives silence. To make an environment safe, recoding silence is essential. Look when safety is at risk.

Do not back away, arguing matters, do not force your opinion on someone, start with how you feel, focus on what YOU want! Do not focus on winning and clarify what you want for YOU!

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