In this episode we talk about the dos and don'ts of interacting with customer service. How do you greet a customer support representative on the phone? When do you escalate the problem to a manager? What do you do if Hyundai Motor Finance Company is trying to ruin your life?These are the very important questions we discuss.

Chapters

2:20 Costco Line Cutter

14:58 Community College

18:06 Bring Back Shame

23:15 Airline Compensation

28:35 Stolen Plane Seat

31:10 Starting the Conversation with Customer Support

37:18 Beef with Hyundai Motor Finance Company

55:14 In Person Customer Support

58:55 Unpacking "Karens"

01:02:47 Shoutout to Good Customer Service

01:09:50 Rule of Thumb

01:11:18 Deli Service