<p>Phil and Ashley are joined by guest speaker Dawn Seymour, Digital Ops Product Manager at National Grid. This week we focus on project planning and phases - what they look like and user adoption. We also get to hear Dawn's perspective on overcoming challenges and getting to grips with the project.</p>

Phil and Ashley are joined by guest speaker Dawn Seymour, Digital Ops Product Manager at National Grid. This week we focus on project planning and phases - what they look like and user adoption. We also get to hear Dawn's perspective on overcoming challenges and getting to grips with the project.

Episode 7: Project management, perfecting processes

In the podcast, How the f**k do you implement service ops?, Phil Taphouse, Sapphire's Chief Technology Officer, dives into what it takes to implement services ops for organizations. Gain insight into the ups and downs of the process by listening in on live updates provided by Sapphire and their clients. Kicking off the first season is the multinational British electricity and gas utility company, National Grid. Subscribe for weekly updates on the journey.

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Episode 7: Project management, perfecting processes

Episode 7: Project management, perfecting processes