Residential Aged Care is for people who can no longer live safely and independently in their own homes. Often the need for this care comes up quite suddenly and it can be hard for families to navigate the system and work out what they have to do.

The good news? A quality Admissions Team can help you.

In this episode of Age Old Problems: New Aged Care, we talk with two warm and wonderful Helping Hand staff members about the steps you need to take and how they can assist you along the way.

Chanie Slater is Helping Hand’s Customer Engagement Officer and Emma Jericho is a Consultant on the Admissions Team. In conversation with Kate Holland, they talk through:

• Calling My Aged Care to find out if you have the approval codes for permanent care.
• Receiving the referral code and starting the process to find the right home.
• Talking to the Admissions Team and asking lots of questions.
• The importance of navigating waitlists.
• And the benefits of taking tours and having your affairs in order early.

The key messages: All questions are welcome and the earlier you prepare, the better!

Useful Resources:

Helping Hand website – how to access residential care

Helping Hand phone number - 1300 653 600

My Aged Care website

My Aged Care number - 1800 200 422

Episode hosted by Kate Holland

Episode recorded and edited by Drew Radford

REMEMBER: You understand your needs better than anyone. Take the time to discuss them with one of our friendly team members to ensure the care you get is the right fit for you.