Welcome to the 7th episode of our weekly podcast here at Miracle Chrysler Dodge Jeep Ram! In this episode, we talk with Robert Fleites, the Parts and Service Director at Miracle Auto Group.

Topics Discussed:

Robert’s BackstoryTechnology in the Service DepartmentSolutions in accessorizing your vehicleWarrantiesThe Miracle VIP Advantage ProgramWhat makes Miracle DifferentTop questions that people ask in the Service and Parts department

Transcript

John Haggard: 00:02 Welcome to the Miracle Chrysler Dodge Jeep Ram podcast, where each week you’ll be able to learn the best ways to purchase lease service and maintain and sell your vehicle for the highest resale value possible when you’re ready, as well as accessorize your vehicle. I’m your host John Haggard and throughout each month, right here we’ll have different team members join us from Miracle to bring you tips you can use. And by the way, we will also post a transcript of each podcast so that you can easily refer to it for information that you would like to have right there at your fingertips on this podcast.

John Haggard: 00:33 Today we’re talking with Robert Fleites. He’s the Parts and Service Director at Miracle Chrysler Dodge Jeep Ram. Hey Robert, welcome to the podcast.

Robert Fleites: 00:41 How you doing?

John Haggard: 00:42 Doing great. You know, a lot of people always want to know who is the man or the woman behind the curtain. And so the folks who could know a little bit more about you, Robert, tell us, where’d you grow up, by the way?

Robert Fleites: 00:52 I grew up in south Florida.

John Haggard: 00:53 So how did you get started in automotive service and repair?

Robert Fleites: 00:57 I got started as a young man. When I finished high school, I joined the, Ford asset program. It’s about a two and a half year program. When you graduate, you have an associates and automotive and then you go to the participating dealership that trained you and, and started off as a technician and then moved my way up through the ranks, from a Technician to an Advisor to the Service Manager to a Parts and Service Director.

John Haggard: 01:23 All right. As you look at technology, that seems to be one of the big things that when people are ready to trade, maybe it’s been two or three years, technology is moving so fast now these days. In the service department, compared to maybe just even three years ago, is there new technology in repair as well?

Robert Fleites: 01:40 Oh yes. That technology changes quarterly, believe it or not, or yearly for sure. That’s why our technicians have to keep a certain level so they can perform certain repairs. So the training never stops.

John Haggard: 01:54 Right. Right. And so what would be, if you were going to tell someone, hey, here’s one of the coolest things that’s going on now in repair that we didn’t have before. Something that’s new in the technology area, what would that be?

Robert Fleites: 02:05 Man, there’s so many things. Technology-wise, I mean pretty much the car tells you everything. When it’s due for service, it’s got all kinds of icons or lights come on that’s gonna prep you on what’s going on with the vehicle. And even if the vehicle’s not operating the way you should at that time is going to notify you. So it’s really, really good for the consumer.

John Haggard: 02:27 Gotcha. And so a lot of people, at least some people like to accessorize their vehicle. And what about the inventory of accessories? What do people like, what’s exciting that you can put on and accessorize a vehicle with?

Robert Fleites: 02:41 Well, we’re fortunate that, with our lines, we have the Jee