This week's episode of Analytics Neat delves into the world of Live Chat and how you can make it work smarter for your business to generate a more positive customer experience.  Where should you use it?  How can it help customers get from point A to point B?  What are the technical components that would enable you to do this in the most effective way? 

iTunes: https://itunes.apple.com/us/podcast/analytics-neat/id1350608276?mt=2

Google Play: https://play.google.com/music/m/Iaeur7hjizv7s654nbcsfgtxsmq?t=Analytics_Neat

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Google/Salesforce Documentation: http://www.stratigent.com/community/analytics-insights-blog/google-analytics-360-salesforce-what-it-means-marketers