Client Success Matters

Episode 7: The Clients Perspective - Jess White


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Jess White, a fractional Marketing Director who is an experienced, senior marketing & events specialist joined me on the podcast today to discuss her view on agencies/ client relationships.

 

Having worked with both clients and agencies, she has a unique insight into what works best and what are the pitfalls that many agencies are falling into.

We discuss:

  • Things agencies fail to understand when it comes to their clients?
  • Consequences of poor communication
  • How to add extra value
  • The value of face-to-face meetings
  • Importance of having a client centric mindset throughout your agency
  • Key takeaway:

    "your job is to make them look good and make their job easier"

     

    ...more
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    Client Success MattersBy Jo Rogers