In this episode of the We Call This Work podcast, Dr. Luke Steele and Dr. Travis Cripps discuss the expectations that both patients and dental professionals have in a dental practice. They emphasize the importance of mutual respect, open communication, and accountability in the patient-doctor relationship. The conversation covers various aspects of patient experience, handling difficult situations, and the impact of reviews and feedback on dental practices. The hosts share personal anecdotes and insights to illustrate their points, ultimately advocating for a collaborative and respectful environment in dental care.

TAKEAWAYS

• Patients have high expectations when visiting a dental office.
• Respect and dignity should be mutual between patients and staff.
• Open communication can prevent misunderstandings and improve patient experience.
• Accountability is essential for both patients and dental professionals.
• Handling difficult situations with empathy is crucial in dental practice.
• Creating a positive environment enhances patient satisfaction.
• Reviews can be subjective and may not reflect the true quality of care.
• It's important to set clear boundaries in patient interactions.
• A little appreciation can go a long way in building relationships.
• The dental profession requires a balance of business and care.

• Setting Expectations in Dental Care
• The Importance of Communication in Dentistry

• "Open communication is key."
• "I want to help you out."
• "Everything is marketing."
• 
  

Chapters

00:00 Setting Expectations in Dental Care

03:14 Respect and Communication in the Dental Office

06:15 Accountability and Policies

09:29 The Importance of Open Communication

12:17 Empathy and Understanding in Patient Care

15:17 Building Positive Relationships with Patients

21:54 The Impact of Attitude in Dentistry

24:51 Navigating Patient Expectations

27:23 Advancements in Dental Technology

30:30 Enhancing Patient Experience

32:18 Marketing Through Patient Interactions

35:06 Understanding Mutual Expectations

38:06 Handling Reviews and Feedback