TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.

In this episode, Greg and Stephen talk about how important it is to focus on a small number of what we call “Priorities for Improvement”, to help your colleagues focus and your customers notice change.

https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep7+-+PFIs.mp3