Evicting a tenant is one of the worst things that can happen in Property Management. It's been said that ‘an eviction is like a packet of cigarettes and will take years off your life’ as a property manager. The awful consequences also affect the owner, PM company as well as the tenant and their children. That’s why we must implement a ‘zero tolerance’ attitude and rent control practices and strategies. Villi Tossi heads up a large PM Team from Watson Real Estate in Palmerston North, New Zealand and has one of the lowest late rent rates we have seen anywhere! Villi shares their strategies to ensure tenants are never allowed to get behind in rent...especially late rent serial offenders.