Ever been on the receiving end of a hollow or what you felt was an insincere apology? There is a way to apologise effectively and then there are plenty of ways to deliver an apology that can lead to more disconnection and frustration.

The ability to deliver an apology that works can leave the receiver feeling acknowledged and validated. Who wouldn't want that?

This episode looks at what to do to deliver an apology that works and also what doesn't work. Genuine apologies lead to repair and this leads to us feeling safe in our relationships both in the workplace and at home!