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On this episode of FOCUS, Kristy Pritchett, Director of Student Account Services at the University of Alabama, joined us to discuss how a student-friendly approach to past-due accounts lead to higher retention rates. The university created their approach out of a need to give additional support to students that were facing financial hardship. Through an integration with TouchNet, the University of Alabama partnered with ECSI RecoverySelect to focus on accounts receivable and past-due accounts, which led to an increase in their retention rates. Read more as Pritchett shares how the institution successfully transformed itself into a model university for the student-friendly approach.
The University of Alabama
Finding a solution with ECSI’s RecoverySelect
“We're really trying to provide a benefit and help that student work through whatever is going on, so that they can get it paid off and continue their education with the university,” says Pritchett.
Rather than punishing students for falling behind on payments with collection agencies and academic holds, the university wanted to help them be in control of their student finances. Enter ECSI's RecoverySelect — a comprehensive solution designed to manage past-due accounts with compassionate customer service.
Key benefits of RecoverySelect
Streamlined and standardized processes
Integration and compliance
Staff efficiency
Improved reporting
Positive student feedback
Student-centered results
A success story
The University of Alabama's integration with ECSI's RecoverySelect serves as a model for higher education institutions grappling with past-due accounts. By prioritizing student experience, compliance, and efficiency, the University of Alabama found a path to improved retention rates and financial stability.
Special Guest: Kristy Pritchett.
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On this episode of FOCUS, Kristy Pritchett, Director of Student Account Services at the University of Alabama, joined us to discuss how a student-friendly approach to past-due accounts lead to higher retention rates. The university created their approach out of a need to give additional support to students that were facing financial hardship. Through an integration with TouchNet, the University of Alabama partnered with ECSI RecoverySelect to focus on accounts receivable and past-due accounts, which led to an increase in their retention rates. Read more as Pritchett shares how the institution successfully transformed itself into a model university for the student-friendly approach.
The University of Alabama
Finding a solution with ECSI’s RecoverySelect
“We're really trying to provide a benefit and help that student work through whatever is going on, so that they can get it paid off and continue their education with the university,” says Pritchett.
Rather than punishing students for falling behind on payments with collection agencies and academic holds, the university wanted to help them be in control of their student finances. Enter ECSI's RecoverySelect — a comprehensive solution designed to manage past-due accounts with compassionate customer service.
Key benefits of RecoverySelect
Streamlined and standardized processes
Integration and compliance
Staff efficiency
Improved reporting
Positive student feedback
Student-centered results
A success story
The University of Alabama's integration with ECSI's RecoverySelect serves as a model for higher education institutions grappling with past-due accounts. By prioritizing student experience, compliance, and efficiency, the University of Alabama found a path to improved retention rates and financial stability.
Special Guest: Kristy Pritchett.