Let's just get it out there: Not all credit unions are created equal.

BUT every one of them (from the smallest to the largest) has the potential to be fully "flawsome," and that's the truth.

Nanci Wilson of University FCU defines this fantastic word – and offers top tips on creating a better, more empathetic culture at your credit union – this week on CRMNEXT's Banking on Experience.

Topics we covered include:

• "Flawsome" defined
• Why Nanci is passionate about this
• Nation-wide feedback she's received on the subject
• Making good (like actually) on your mission statement
• Empathy Mapping
• Positive changes at your CU: where to start
• And more

Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or your favorite podcast app

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