<a target="_blank" href="https://www.buzzsprout.com/11786/fan_mail/new">Send us Fan Mail</a>Jason and Dale talk about customer service and where the decision to serve the customer must take place; based on a real life example at Delta Airlines.

Send us Fan MailJason and Dale talk about customer service and where the decision to serve the customer must take place; based on a real life example at Delta Airlines.

<a href="https://www.buzzsprout.com/11786/fan_mail/new" rel="noopener noreferrer">Send us Fan Mail</a>Jason and Dale talk about customer service and where the decision to serve the customer must take place; based on a real life example at Delta Airlines.

Episode 73: Serving the Customer – Move Decision Making Downward

The Presence Lab is a podcast for leaders who need to communicate clearly under pressure.Hosted by Dale Dixon, this show helps executives, founders, and rising leaders strengthen executive presence, leadership communication, and confidence in high-stakes moments. If you need to lead a board meeting, handle a media interview, speak in public, navigate a difficult conversation, or show up strong on camera, this podcast is for you.Most communication advice focuses on what to say. The Presence Lab goes deeper. It focuses on what happens before the words: pressure, physiology, presence, and the habits that shape how you show up when the stakes are high.Each episode delivers practical tools to help you think clearly, speak with authority, regulate nerves, stay present, and build trust in the moments that define leadership.This is not polish for polish’s sake. It is communication training for real life.If you want to sound more confident, lead with more clarity, and communicate better when it matters most, welcome to The Presence Lab.

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Education

Self-Improvement

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The Presence Lab is a podcast for leaders who need to communicate clearly under pressure. Hosted by Dale Dixon, this show helps executives, founders, and rising leaders strengthen executive presence, leadership communication, and confidence in high-stakes moments. If you need to lead a board meeting, handle a media interview, speak in public, navigate a difficult conversation, or show up strong on camera, this podcast is for you. Most communication advice focuses on what to say. The Presence Lab goes deeper. It focuses on what happens before the words: pressure, physiology, presence, and the habits that shape how you show up when the stakes are high. Each episode delivers practical tools to help you think clearly, speak with authority, regulate nerves, stay present, and build trust in the moments that define leadership. This is not polish for polish’s sake. It is communication training for real life. If you want to sound more confident, lead with more clarity, and communicate better when it matters most, welcome to The Presence Lab.

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Episode 73: Serving the Customer – Move Decision Making Downward

Episode 73: Serving the Customer – Move Decision Making Downward