What does CX have to do with French Cuisine, with Hongkong or Marketing! Actually everything if you are Julien Rio! In today’s interview my guest shares the 3 ways of gathering feedback from your customers. He also alludes to the Dunning-Kruger Effect - which he says is omnipresent in CX and where you as the CEO can start implementing CX without breaking the bank! We also open “Pandora’s box”... by asking the question - Who should the Head of CX report to….An interesting and exciting discussion! 

 

Website: https://www.julienrio.com/en

LinkedIn: https://www.linkedin.com/in/julienrio/

CXTherapy on YouTube: https://www.youtube.com/watch?v=KJ-JGBJqPeQ

Twitter: @Marketing_JR

 

Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/

Rutz Consulting Website: https://rutzconsulting.com/

 

This Podcast is produced by: Andrew Madden Photography & Media Production