Trauma-Informed Lens

Episode 76: Emotional Labor, Emotional Intelligence, & Working with Trauma

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Podcasters: Matthew Bennett, Curt Mower, & Dr. Jerry Yager

Pain, shame, self-doubt, suffering, depression, anxiety, anger are just a few of the emotions we encounter working with people struggling with trauma. We create safe places for people to express their emotions and heal from trauma. In this episode, Matt, Curt, and Jerry examine what makes us effective in our work by looking at emotional labor and emotional intelligence.

Discussion Questions:

  1. What role does emotional labor play in whether you are successful in your position?
  2. What role does emotional intelligence play in your success with those you serve and your teammates?
  3. How could you assess and build emotional labor and emotional intelligence to improve job performance?

    4. This week’s article: Emotional Intelligence Emotional Labor and Work Effectiveness in Service Organizations

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    Trauma-Informed LensBy Matthew Bennett
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