<a target="_blank" href="https://www.buzzsprout.com/11786/fan_mail/new">Send us Fan Mail</a>Once in a while, even the best among us, either screws up and makes a mistake or error in judgment and ends up disappointing a customer and/or making them angry. Here’s the best way to handle the situation when that happens based on the research from Jason’s bestseller, The High-Speed Company- Creating a Culture of Urgency and Growth.

Send us Fan MailOnce in a while, even the best among us, either screws up and makes a mistake or error in judgment and ends up disappointing a customer and/or making them angry. Here’s the best way to handle the situation when that happens based on the research from Jason’s bestseller, The High-Speed Company- Creating a Culture of Urgency and Growth.

<a href="https://www.buzzsprout.com/11786/fan_mail/new" rel="noopener noreferrer">Send us Fan Mail</a>Once in a while, even the best among us, either screws up and makes a mistake or error in judgment and ends up disappointing a customer and/or making them angry. Here’s the best way to handle the situation when that happens based on the research from Jason’s bestseller, The High-Speed Company- Creating a Culture of Urgency and Growth.

Episode 78: How to Say You're Sorry

The Presence Lab is a podcast for leaders who need to communicate clearly under pressure.Hosted by Dale Dixon, this show helps executives, founders, and rising leaders strengthen executive presence, leadership communication, and confidence in high-stakes moments. If you need to lead a board meeting, handle a media interview, speak in public, navigate a difficult conversation, or show up strong on camera, this podcast is for you.Most communication advice focuses on what to say. The Presence Lab goes deeper. It focuses on what happens before the words: pressure, physiology, presence, and the habits that shape how you show up when the stakes are high.Each episode delivers practical tools to help you think clearly, speak with authority, regulate nerves, stay present, and build trust in the moments that define leadership.This is not polish for polish’s sake. It is communication training for real life.If you want to sound more confident, lead with more clarity, and communicate better when it matters most, welcome to The Presence Lab.

Business

Education

Self-Improvement

Management

The Presence Lab is a podcast for leaders who need to communicate clearly under pressure. Hosted by Dale Dixon, this show helps executives, founders, and rising leaders strengthen executive presence, leadership communication, and confidence in high-stakes moments. If you need to lead a board meeting, handle a media interview, speak in public, navigate a difficult conversation, or show up strong on camera, this podcast is for you. Most communication advice focuses on what to say. The Presence Lab goes deeper. It focuses on what happens before the words: pressure, physiology, presence, and the habits that shape how you show up when the stakes are high. Each episode delivers practical tools to help you think clearly, speak with authority, regulate nerves, stay present, and build trust in the moments that define leadership. This is not polish for polish’s sake. It is communication training for real life. If you want to sound more confident, lead with more clarity, and communicate better when it matters most, welcome to The Presence Lab.

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Episode 78: How to Say You're Sorry

Episode 78: How to Say You're Sorry