Smoke Break - Episode 8: Age-Restricted Sales - Your Guide to Compliance

Episode Duration: 8 minutes

Join host Mike Hernandez as he shares essential strategies for managing age-restricted sales compliance in your store. Learn how to create and maintain robust verification procedures that protect your business and team.

Episode Overview

Master critical compliance elements:

• ID verification procedures
• Team training approaches
• Documentation systems
• Refusal protocols
• Compliance culture building

ID Verification Systems

Learn to implement:

• Comprehensive ID checks
• Birth date verification
• Security feature inspection
• Photo comparison protocols
• POS system compliance

Team Training Strategies

Develop approaches for:

• Consistent verification standards
• Group sale management
• Fake ID detection
• Professional refusal techniques
• Documentation procedures

Compliance Leadership

Master techniques for:

• Building verification culture
• Managing difficult situations
• Supporting team decisions
• Maintaining consistency
• Ensuring accountability

Risk Management

Create protocols for:

• Handling suspicious IDs
• Managing regular customers
• Documenting refusals
• Addressing confrontations
• Supporting staff decisions

Assistant Manager Action Item

This week's compliance task:

1. Create ID reference guide
2. Update verification procedures
3. Train team on protocols
4. Implement documentation system
5. Monitor compliance adherence

Resources Mentioned

• Visit cstorethrive.com for additional compliance management resources

Next Episode Preview

Stay tuned for more strategies to enhance your management effectiveness.

"Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.

#ConvenienceStore #Compliance #RetailManagement #TeamLeadership #AgeVerification #RetailOperations