In 2009 Chad Dudley and James Peltier worked together at a firm. They (along with a third partner, Steven DeBosier) bought the firm from its former owners and set out to deliberately transform it to achieve two key goals: truly satisfying clients and doubling the average value of each case. Achieving those goals allowed them to increase new-case intakes by 300% and dramatically decrease thier reliance on advertising as a primary means of attracting new cases.