Every manager faces tough conversations — the kind that test your ability to balance accountability and empathy. In this episode, Glenn Sharp shares a practical, step-by-step process for conducting an effective employee counseling session that promotes clarity, growth, and trust.

Glenn outlines the five key steps every leader should follow:

1. Set a positive climate in a private location – Start with encouragement before discussing the issue.

2. Give a specific and detailed reason for the session – Be clear, factual, and let silence open the door for response.

3. Listen to the employee’s feedback – Understand their side and look for root causes.

4. Form an action plan – Define what improvement looks like and provide tools for success.

5. End on a positive note – Reaffirm your confidence in their ability to improve.

He also discusses the room setup — including why the employee should sit closest to the exit and how having a neutral observer helps maintain fairness.

Finally, Glenn covers how to handle corrective action the right way:

• Set clear expectations and timelines.

• Put agreements in writing.

• Follow up and document progress.

When done properly, a counseling session doesn’t punish — it develops. It protects both the employee and the culture you’ve built.

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