This is the second of three segments I interview Jana Sochor about a discussion paper for the International Transport Forum entitled, “Piecing together the puzzle; mobility as a service from the user and service design perspectives”. Jana is a Senior Researcher at KTH Royal Institute of Technology in Stockholm, Chalmers University of Technology in Gothenburg, Sweden, and at the time of writing the discussion paper, was also a Senior Researcher at RISE Research Institutes of Sweden. In this second segment of the interview, we focus on frameworks to design and evaluate implementations of mobility as a service.