Building citizen scale systems goes beyond technology and is about delivering trust, reliability, and seamless experiences across organizational boundaries.

In our latest episode, we are joined by Vamsi Madhav, CEO of Finvu and ex-COO & Founding Team member of DigiSahamati Foundation, who opens for us the foundational elements of building citizen-scale systems. Beyond talking about the underlying challenges, he explains the account aggregator framework, why Root Cause Analysis (RCA) and "Availability when you need" are crucial when evaluating Observability platforms, and how Observability has become a talking point in board rooms.