Business Architecture Ingredient #5 – Key Performance Indicators

A review of Episode 7 - the power of policies and boundries

KPI's - what to keep track of that shows you how you are doing or not doing.

Example from the GAP - understanding the sweet spot

Figure out your cost per lead

When you have the data you can tweak

Avoiding feast and famine - creating predictability

An example of a Build to Rock participant

"If you don't measure it, you can't manage it."

KPI's along with planning and vision

"Operate by design not by default."

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