Today on the Selling U Podcast, we have Ms. Monique Brown, who is here to talk about all things customer service. She's not only an expert in the field, but she is a coach that helps entrepreneurs like yourself, improve their customer service journey.

I think before having her on that I thought customer service was just something that happened after the sale but that is not the case. Customer service is not only what helps you get and bring people in the door, but it also helps you close those sales. It helps keep people happy and it helps them come back again.

So I want you to start thinking of customer service as an overlay over your entire business. Monique is not only going to be able to tell you a lot of good information about that, but she has real applicable things that you can start putting into your business now to improve that process. 

Enjoy! 

About Monique:

Monique Brown is a Customer Experience Strategist Coach and the Owner of Believing & Achieving Customer Service Consulting based in Atlanta, Georgia. Monique is a dedicated customer service professional trainer with over 20 years of experience teaching elite customer service/experience for one of the largest insurance companies in the U.S. She studied Communications and Marketing at Ursuline College which lead to her expertise and passion in teaching entrepreneurs and small business owners how to think outside the box and use elite customer service as a leverage to grow their business like the large companies have implemented already and succeeded with. She has perfected a "retention" strategy that will enable small businesses to build sustainable relationships with their customers which will lead to revenue growth, good reviews, and happy loyal customers. Monique teaches the philosophy "treat people the way that you want to be treated" to ensure that customers will have a positive, memorable, elite customer experience.

https://www.facebook.com/moniquebrowncoach

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