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Episode 8: Shannan Hanson, VP of Customer Success at ZPA (formerly Profitect)
In this episode we speak with Shannon Hanson, VP of Customer Success at ZPA (formerly Profitect).
Shannan first joined the Customer Success field 10 years ago, and has overseen huge changes in CS, particularly the transition of the classic Account Manager to Customer Success Manager role.
Have a listen as Shannan takes us back to how she built successful CS teams at Cloudlock (Bought by Cisco) and Profitect, the challenges she first encountered trying to win internal buy-in for what was then an unknown "Customer Success" entity, and the effect on her team operations as a result of Covid.
Enjoy!
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By Daniel Nathan
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In this episode we speak with Shannon Hanson, VP of Customer Success at ZPA (formerly Profitect).
Shannan first joined the Customer Success field 10 years ago, and has overseen huge changes in CS, particularly the transition of the classic Account Manager to Customer Success Manager role.
Have a listen as Shannan takes us back to how she built successful CS teams at Cloudlock (Bought by Cisco) and Profitect, the challenges she first encountered trying to win internal buy-in for what was then an unknown "Customer Success" entity, and the effect on her team operations as a result of Covid.
Enjoy!