Nancy Roberts, also known as The DISC Wizard, is a certified behavioral analyst that helps clients use assessments, coaching and training to navigate the hiring process and get better performance from their staff. Roberts joined the podcast to talk about her recent article in Textile Services magazine and her upcoming educational session at TRSA’s Healthcare Conference, as well as to share her insights on improving your organization’s recruiting and hiring practices. For more information on the Linen, Uniform & Facility Services Podcast, go to www.trsa.org/podcasts.