When a hotel owner told me, “Third-party management companies are like step-parents. They’ll never love the hotel like the real parent,” it hit a nerve. Not because I agreed—but because I knew it was time to shift that mindset.

In this episode, we tackle the stigma surrounding third-party hotel management and explore how operators can earn the trust of owners—not just with reports and results, but with care, presence, and purpose.

We’ll discuss:

• Why some owners feel burned by management companies
• How great operators lead with stewardship, not just structure
• Tangible ways to build trust, transparency, and alignment
• And why reputation is our greatest asset

Whether you’re an owner seeking a better partnership or a manager striving to lead with heart, this episode reframes what it means to serve someone else’s property like your own.

Because when we manage with integrity, we don’t just run hotels—we build legacies.