<p>Technology is changing the landscape of the customer experience. On today's show Jamie Ham discusses what the future might look like, why you should fire customers and how humans thrive in this equation.</p>

Technology is changing the landscape of the customer experience. On today's show Jamie Ham discusses what the future might look like, why you should fire customers and how humans thrive in this equation.

Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham

Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham