How are high-control leaders like Neanderthals? And why is Loving Leadership both effective & difficult? In this podcast, Mr. Chapman engages the classic short-staffing training exercise as a way to describe to leaders how to empower caregivers more effectively & durably. He outlines a three-step process to improve late responses: the accountable apology, genuine compassion & competent action. High control leaders operate from the most primitive part of their brains. Loving leadership engages the highest capabilities of the mind. The biggest impact on team member energy comes from leaders. Through the pattern of idea, action & reflection, leaders understand how orders to act become invitations to collaborate.