This week we're joined by one of our past (and future!) Elevate Summit speakers, Ben MacAskill of SmugMug. Ben tells his story of going from researching cancer cures in a bio lab to handling support for a growing, bootstrapped startup. We also talk a lot about hiring, and how company culture influences team dynamics, and the pros and cons of running an entirely remote support team. We were so excited to catch up with Ben that you'll hear four voices this episode (Ben, Mike from Trello, Colin from Pingboard, and Sarah from CoSupport), and high fives to our editor Jonathan for splicing out all the overtalk!

PS, the episodes of Reply All 5 that Ben references are Episodes 71 & 77! (https://gimletmedia.com/reply-all/)