Dan and Jeffrey talk with Whitney Hess about social networking, getting clients, and user experience design--from research to wireframes to testing and beyond.

Links for this episode:

• DIY UX: Give Your Users an Upgrade (Without Calling In a Pro)
  
• Amazon.com: Handbook of Usability Testing: Howto Plan, Design, and Conduct%u2026
  
• Amazon.com: Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems (9780321657299): Steve Krug: Books