John gets real about tough personnel decisions and why “change” must be your default setting. From early-morning logistics and a single missed paint delivery that derailed a night job, to creating a true dispatch function that stops waste and saves thousands in fuel, this episode is a masterclass in operations discipline. He breaks down chain of command without ego, the value of a coachable mindset, fixing mistakes immediately, and why raises follow performance—not rent hikes. If you want to grow with a fast-moving company instead of being left behind, this one’s for you.

Key takeaways:

Create a real dispatch role to cut crisscrossing and save time and fuel

Communication beats chaos—align PMs, supers, and field crews daily

Coachable, teachable, trainable beats “experienced but stubborn”

Fix mistakes now; they cost 10x later

Promotions and raises follow production, ownership, and initiative

Grow with the company or the company will outgrow you