What does civility at work really look like—and why does it matter so much? Today, Dusty is exploring how everyday behavior shapes workplace culture and what we can all do to improve it. Dusty recently heard Susan Williams, a trainer with The Village Family Service Center, speak to the Grand Forks local HR association, and her insights were too good not to share.

Learn more about The Village Family Service Center at https://www.thevillagefamily.org/.