When asked what’s getting in the way of listening, people often say they think they can multi-task, they already know what the other person is going to say, or they are preparing their response. This can cause series problems – including increased conflict. In this second part of The Heartbeat Series, Dewey, Rae, & Bryana provide tips for taking time to listen to the people you’re serving, and break-down the process for resolving conflict when it occurs.

This episode is part two of a three part Heartbeat Series, focused on Administrative Professionals.

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Resources:

Thompson, D., Lyon, R., & Larimer, B. (2023 April 26). Episode #86: The Heartbeat Series - The Electrical Outputs. The Weekly Workplace.